Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Falconic Tech ("Company", "we", "our", "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

2. Services Description

Falconic Tech provides software development, consulting, and technology solutions including but not limited to:

• Custom software development
• ERP and CRM solutions
• Healthcare software systems
• AI and Machine Learning development
• Blockchain and cryptocurrency solutions
• Cloud infrastructure and DevOps services
• IT consultation and strategy

3. User Obligations

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Not use our services for any unlawful or fraudulent purpose
• Not interfere with or disrupt the integrity of our services
• Not attempt to gain unauthorized access to our systems

4. Intellectual Property Rights

Unless otherwise stated, Falconic Tech and/or its licensors own the intellectual property rights for all material on our website and in our deliverables. All intellectual property rights are reserved. You may access this for your own personal use subject to restrictions set in these terms and conditions.

For custom development projects, ownership rights will be clearly defined in the project agreement or statement of work.

5. Service Level Agreement

We strive to provide high-quality services with minimal downtime. Specific service level agreements (SLAs) will be outlined in individual project contracts, including:

• Response times for support requests
• System uptime guarantees
• Maintenance windows and notifications
• Escalation procedures

6. Payment Terms

Payment terms are established in individual project agreements. Generally:

• Project fees are outlined in statements of work
• Payment schedules may include milestone-based payments
• Late payments may incur additional fees
• All fees are exclusive of taxes unless otherwise stated
• Refund policies are specified in project contracts

7. Confidentiality

We understand the sensitive nature of business information. Both parties agree to:

• Maintain confidentiality of proprietary information
• Use confidential information only for agreed purposes
• Implement appropriate security measures
• Return or destroy confidential information upon request

Non-Disclosure Agreements (NDAs) may be executed for additional protection.

8. Limitation of Liability

To the maximum extent permitted by law, Falconic Tech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, or malware transmitted through our services
• Any errors or omissions in any content

9. Warranties and Disclaimers

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that:

• The services will be uninterrupted or error-free
• Defects will be corrected (unless specified in project agreement)
• The services are free of viruses or other harmful components

Specific warranties may be provided in individual project contracts.

10. Termination

We may terminate or suspend access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination:

• Your right to use the services will immediately cease
• Outstanding payments become due immediately
• Data export procedures as specified in contracts will be followed
• Confidentiality obligations continue beyond termination

11. Indemnification

You agree to indemnify and hold harmless Falconic Tech and its affiliates, officers, agents, and employees from any claim, demand, loss, or damage, including reasonable attorneys' fees, arising out of or related to your breach of these Terms or your violation of any law or the rights of a third party.

12. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

• Initial good-faith negotiation between parties
• Mediation if negotiation fails
• Binding arbitration as a final resort

The specific jurisdiction and governing law will be specified in project contracts.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. Material changes will be notified at least 30 days in advance. Your continued use of our services after any changes indicates acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Falconic Tech operates, without regard to its conflict of law provisions.

15. Contact Information

If you have any questions about these Terms, please contact us:

• By email: legal@falconictech.com
• Via WhatsApp: +92 306 7757681
• By visiting: Contact Page