FAQ

Questions we get asked most

Straight answers about how we work, what we cost, and what happens when things don't go to plan.

Working with us
How do engagements typically start?+

A 30-minute strategy call where you describe the problem. We ask questions, not to qualify you, but to understand what the software needs to do. Within 48 hours we send a brief with our recommended approach and a high-level scope.

Do you sign NDAs?+

Yes, before any technical discussion. We use a standard mutual NDA and can work with your company's NDA template if required.

Can we visit your office?+

Yes. We're based in Lahore, Pakistan. International clients typically work with us remotely, but we're happy to host in-person workshops for scoping and design phases.

What time zone do you work in?+

PKT (UTC+5). We have 3–4 hours of overlap with UK business hours and are fully async-capable for US clients. We schedule standups, demos, and review calls within available overlap windows.

Pricing & contracts
How do you charge for projects?+

Milestone-based fixed pricing. You approve a scope, we produce a timeline with defined milestones, and each milestone has a fixed price. Payment is due when you sign off the milestone. No hourly tracking, no surprise invoices.

What if the scope changes?+

Changes go through a formal change request: we document what's changing, estimate the impact on timeline and cost, and you approve before we build. Scope creep by definition cannot happen without your signature.

Do you do hourly retainers?+

Yes, for post-launch support and ongoing enhancement work. Retainer plans start at $800/month (10 hours) and are capped — you always know the maximum you're committing to.

What are your typical project sizes?+

MVP and focused internal tools: $8,000–$20,000. Mid-complexity platforms with multiple integrations: $25,000–$60,000. Full ERP or enterprise systems: $60,000–$150,000+. We scope every project independently.

IP and code ownership
Who owns the code?+

You do. Entirely. We sign an IP assignment on day one. We retain nothing — not even the right to show the code in our portfolio without your explicit permission.

What about third-party libraries and open-source dependencies?+

Open-source components are used under their respective licences (typically MIT, Apache 2.0). We document all dependencies and their licences in the project handoff package.

Can we have our team take over the codebase mid-project?+

Yes. We code for readability and include documentation specifically so this transition is smooth. We can hand off at any milestone boundary.

Technical
What tech stack do you use?+

For most web and backend projects: Node.js or Python backend, React or Vue/Nuxt frontend, PostgreSQL, Redis, deployed on AWS/Azure/Cloudflare. For mobile: React Native (primary), native Swift/Kotlin for performance-critical requirements. For AI: Python, PyTorch/scikit-learn, FastAPI for serving.

Do you write tests?+

Yes. Unit tests for business logic, integration tests for API endpoints, and E2E tests for critical user flows. Test coverage targets are defined per project and CI gates prevent merging code that drops below them.

How do you handle security?+

Secure-by-default practices: parameterised queries, OWASP Top 10 review, dependency scanning in CI, secrets management (never in code), HTTPS everywhere, and a penetration test before production launch for sensitive applications.

Still have a question? Ask us directly.

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